• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-19-2022 03:00 PM

HP Recommended
Product: HP ENVY 34 inch All-in-One Desktop PC 34-c0000 (38M25AV)
Operating System: Microsoft Windows 11

I have tried four different Bluetooth headphones with my computer.  They all connect quickly but on all of them the sounds cuts in and out every few seconds.  The issue occurs no matter what I am listening to--Spotify, Pandora, zoom, cd's or dvd's.  The headsets work great on my other Microsoft or android devices.  I have rebooted, insured Bluetooth was off on all of my other devices, installed the latest drivers, and reinstalled all Bluetooth drivers using my devices.  VERY frustrating.

Category:
1 REPLY 1

‎04-20-2022 10:20 AM

HP Recommended

 

There is a March 7, 2022 bios update "F10":

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-34-inch-all-in-one-desktop-pc-34-...

 

Zoom is heavily used working at home and if it is critical to your occupation I would return the system if you just got it.

You might borrow a wired headphone and see if the problem goes away.

 

I do not know what you use the sound or headset for but some applications that are CPU and Graphic intensive (gaming, mining) can occassionally cause dropouts and artifacts in the sound.

I am a volunteer and I do not work for, nor represent, HP
If you think this reply was helpful, please mark it as so or as a solution.. Thank You!
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.