Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Stuck with subtitles, no sound on videos

HP Recommended
Pavillion All-in-One 23-q227c.
Microsoft Windows 10 (64-bit)

I have an HP Pavillion All-in-One 23-q227c.  Somehow it went into subtitle mode when viewing videos.  I connote get sound.  I can't find anything in my audio settings that explains this.  Help?

HP Support Agent
HP Support Agent
21,578 21,565 1,306 1,331
Message 2 of 2
Flag Post
HP Recommended



Welcome to HP Community


I have gone through your Post and would like to help

May I know which App or Software are you using to watch videos?


Are they online videos? If yes let me know which website. This might be a setting  issue with the App or website.


Keep me posted

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation