Subwoofer port not detected issue

Avi1994 · ‎07-12-2020

Hi

After upgrading to Windows 10pro the subwoofer port not detected by the desktop and when connecting subwoofer and playing music no sound at all coming from the sub

I tried upgrading BIOS did not help

Tried also reinstall the audio driver didn’t help

Anyone faced this issue ?

If yes please assist

thank you

Prométhée · ‎07-12-2020

Hello
what is the version of your driver, did you try this

6.10.6486.0 Rev. A

Download

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Avi1994 · ‎07-14-2020

Tried to download and install the driver to attached bu when I get to the installation moment it says installation does not meet OS requirements

Prométhée · ‎07-15-2020

the driver comes from the support page, and available only for w8.
Maybe for that ..

https://support.hp.com/us-en/drivers/selfservice/hp-envy-recline-23-m100-touchsmart-beats-se-all-in-...
try in case this:

http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

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Avi1994 · ‎07-21-2020

This driver didn’t work neither

any other idea

Prométhée · ‎07-22-2020

you can be more specific
have you tried both listed?

sp63997.exe

sp71717.exe
Do the drivers install or not, there is no sound at all, or it's still the same problem
can you give any captures of all audio settings?

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