The audio on my HP Pavilion 24 All-In-One PC is not working

[veganbels]

Just a few days ago, the audio on my PC just completely stopped working, and whenever unmuted, my PC makes this popping/crackling noise that sounds like an alarm. The only way to get rid of this noise is to either mute the volume or plug in a headphone wire. When I try to get any audio output, I hear nothing but the cracking, except for when headphones are plugged in, in which case I only get white noise. I've tried every software fix I can, but none of them seem to improve the issue, so I suspect a hardware problem. How should I go about fixing it, should I call a repair service or is there anything else I can do?

[ub6424]

Hello @veganbels 

(1) In Windows go to Search or hit [winkey] + r, type cmd and press Enter
(2) In the Command Prompt, enter the following command and press Enter:

wmic baseboard get product,Manufacturer,version

(3) Send me the result of the command

Please report your results.

best regards

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