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LnZ_SrN
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The jack of the computer doesn't work

HP Recommended
Hp All in One 24-f0037nl
Microsoft Windows 10 (64-bit)

Hello, I would like to explain you my problem. When I put the jack of the headset into the jack of the computer it doesn't work. I don't hear anything in the headset! Yesterday I did the problems diagnostics and it said "the audio port is probably disconnected, problem doesn't solve". Can you help me? How can I do?

Greeting

Lorenzo

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banhien
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@LnZ_SrN 

 

The specs of your machine is

 

   https://support.hp.com/au-en/document/c06270995

 

It has standard  1 headphone/microphone combo port. Does your headset have standard  headphone/microphone combo plug ?

 

Regards.

BH
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LnZ_SrN
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Yes, my headset has normal audio-microphone combo. Can I send you a photo of my headset's jack?

Thanks

Lorenzo

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