There is an audio lag on my laptop

[Elizabeth2018]

I just received this laptop for Christmas and noticed that there is about a 10-20 sec sound lag when I play a video.  Is it error I can fix?

[Riddle_Decipher · Accepted solution]

@Elizabeth2018

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

As I understand there's an audio lag on your device,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Have you checked if the issue occurs on all online content such YouTube or is it only offline?

Did you perform a system restore to an earlier date it had been working without these issues? Which application are you using for playback?

Have you attempted an alternate application? (Such as Windows Media Player, VLC media player, etc.)

While you respond to that, here's what you need to do:

Please start with the above suggestions, if you haven't done them already,

The best way to resolve the issue is to follow the suggestions of the HP Guided Troubleshooter:

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[Elizabeth2018]

It's not only on youtube but it doesn't happen every time maybe once in a while. 

But for the past couple days it doesn't seem to be doing that anymore.

[Riddle_Decipher]

@Elizabeth2018

Thank you for responding,

It's great to have you back 😉

I recommend you follow the steps I had suggested to resolve the issue,

If you haven't gone through it yet.

If you have completed the steps, please let me know what you've done so far.

If you would like to thank me for my efforts to help you, 

 feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution" button.

Have a great day!

[Elizabeth2018]

It seems to have fix the problem as far as I could tell.

Thanks!!!!

[Riddle_Decipher]

@Elizabeth2018

Thank you for the update,

I appreciate your time and efforts, 

I'm glad I could contribute towards identifying and leading you towards the solution for this concern.

Thanks for taking the time to let the community know that you accept my suggestions,

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And select Accepted as solution to help others find the same solution as you have.

Take care now and do have a fabulous week ahead. 🙂