Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

USB Microphone not working

HP Recommended
HP Notebook
Microsoft Windows 10 (64-bit)

I am trying to add a microphone to my laptop (the model is a Trust Mico USB for PC and Laptop) but I just cannot get it to work properly. There seem to be two problems with it.

1) when it is plugged in my speakers don't work;

2) the quality of sound is very poor, despite the fact that when I used it on a machine with Windows Vista it was fine. In fact, I think I may be only recording from the built in microphone and not the new one!


When I first plugged the microphone in to the laptop I went through the stages covered in the product's Quick Installation Guide and the laptop recognised the device. But, after it did not work, I follwed advice and  used Control Panel to set up the microphone by other means: but, the message that has appeared says "Your microphone might need to be set up. Problem Not fixed".

Is anyone able to offer advice?


I have tried getting information elsewhere on the internet but the comments I have found are full of references to technical details which I do not understand, some of which involve identifying software and/or drivers to download, others involve adding soundcards or doing things with soundcards. I have no idea what this means, how to do it or what it involves. in terms of affecting my computer. 


Thank you.

21,068 21,032 1,398 2,348
Message 2 of 2
Flag Post
HP Recommended

Hi @Daz61,


Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I came across your post about the microphone issue, and wanted to help!


To provide you with an accurate solution, I"ll need a few more details:

Could you provide me with the Product number and the Operating system installed on the PC? (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...)

Have you tried connecting the microphone to other devices, to check if it is working properly? 

Have you tried to update the drivers either using Windows update or HPSA?


In the meantime, let's try these steps here:


Perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.


Next thing, I would suggest here is to update the drivers either using Windows update, using this link: HP PCs - Updating Drivers and Software with Windows Update (Windows 10, 😎

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.


Refer this link to know how to use HP support assistant.


 Try reviewing the following document, and let me know how it goes: HP PCs - Troubleshooting USB connections (Windows 10, 😎


For more assistance, please using this link: HP PCs - Resolving Microphone Problems (Windows 10, 😎


Please go through all the steps suggested one by one and get back to us with the results of the troubleshooting for further assistance.


Keep me posted,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation