cancel
Showing results for 
Search instead for 
Did you mean: 
ItzDankFTW_yt
Level 1
6 3 0 1
Message 1 of 4
359
Flag Post

Unable To Use An External Microphone On My PC!

HP Recommended
HP 20-c000 All-in-One Desktop PC series
Microsoft Windows 10 (64-bit)

Hi i am trying to use my plug in microphone in my PC using the provided *PORT* on the back of the PC.  Here is a screenshot of the sound recording devices tab  http://prntscr.com/ibzjzq (Please Note that the  2nd device is the Built in microphone.) My microphone will not get read by the PC. There is only one port on the back of the PC for both headset/Microphone

3 REPLIES 3
DavidSMP
Retired
Retired
12,360 12,338 1,169 2,501
Message 2 of 4
Flag Post
HP Recommended

@tzDankFTW_yt,

 

Good Day. A warm welcome to the HP community. I reviewed the case regarding assistance with recording using an external Microphone. .I will be delighted to assist you here.

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

To assist you with accurate information I would require more information regarding this:

  • Has it ever worked before?
  • Did it stop after a software or windows update?
  • Was there a power outage or surge before this happened?

For now, try these steps:

  • Please perform all the relevant steps from this link: http://hp.care/2BSwqbd (HP PCs - Resolving Microphone Problems (Windows 10, 8)

This should fix the issue.Keep me posted.

 

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient. Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat.

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂

DavidSMP
I am an HP Employee

0 Kudos
ItzDankFTW_yt
Author
Level 1
6 3 0 1
Message 3 of 4
Flag Post
HP Recommended

Hi,

    @DavidSMP

        none of the trouble shooting options work for my microphone 😞

is there anyway for remote access so it can be fixed by somebody else with more experience

 

0 Kudos
DavidSMP
Retired
Retired
12,360 12,338 1,169 2,501
Message 4 of 4
Flag Post
HP Recommended

@ItzDankFTW_yt,

 

I reviewed the post. Thanks for responding. It is great to have you back. You've displayed great technical skills and immense patience to try and resolve the issue. Kudos to you for that. 

 

You could contact HP phone support by following these steps and they should assist you in real time by taking control of your machine.

 

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

  • Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
  • Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
  • Once completed click the 'Show Options' icon on the bottom right.
  • Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

 

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as Accepted Solution as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

DavidSMP
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation