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BHARRATHadhi
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Solved!

VOLUME FADE

HP Recommended
PAVILION NOTEBOOK
Microsoft Windows 10 (64-bit)

I brought a new HP PAVILION NOTEBOOK laptop ,i played some song the song sounded good for first 5sec later the volume goes down and no sound is heard..B&O sound system is inserted but this issue finds me bad...so please give me solution for this issues

4 REPLIES 4
DavidPK
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49,520 49,455 9,902 16,850
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Hi,

 

Can you post back with the full Model No. and Product No. of your notebook - you can usually get this by holding down the fn key and pressing esc, otherwise see Here for a guide on locating this information.

 

Regards,

 

DP-K

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Windows Insider MVP

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BHARRATHadhi
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PRODUCT NAME. :HP Pavilion Notebook
PRODUCT NUMBER. :Z4Q39PA#ACJ

THIS IS WHAT I FOUND....ON PRESSING Fn key and esc...plz give me solution as soon as possible..

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DavidPK
Level 18
49,520 49,455 9,902 16,850
Message 4 of 5
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Hi,

 

Try the following.

 

Download the Realtek HD Audio installer on the link below and save it to your Downloads folder.

 

http://ftp.hp.com/pub/softpaq/sp80501-81000/sp80538.exe

 

When done, hold down the Windows key and press R

 

Into the Run window, type devmgmt.msc and hit enter.

 

In Device Manager, expand Sound, Video and Game Controllers.  Right click the Realtek device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

 

When complete, download and reinstall the Chipset driver on the following link.

 

http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78355.exe

 

When the Chipset reinstallation has completed, restart the notebook.

 

When windows has reloaded, open your Downloads folder, right click on the Realtek installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook again and let windows fully load for a few minutes before checking.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

rick-s
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@BHARRATHadhi

Hello, 

Thank you for visiting the HP Support Forums. I'm sorry to inform you that your post has needed some editing to remove personal information. From our Rules of Participation:

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