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LeoIsr
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Volume control sensor (ring) stoped working - HP Envy Curve 34

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HP ENVY Curved All-in-One PC 34-b0xx
Microsoft Windows 10 (64-bit)

Volume control sensor (ring) stoped working - HP Envy Curve 34

Please help.

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Flower_Bud
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@LeoIsr

Welcome to the HP Forums 🙂

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

 

As I understand, volume ring sensor stopped working,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

Are you able to adjust the volume from the computer itself?

When was the last time it worked fine?

Have you made any hardware/software changes? 

 

Let's perform a hard reset:

  1. If Windows is open, click Start and then Shutdown.

    If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

  2. With the power off, disconnect the power cord from the back of the computer.

  3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

  4. Reconnect the power cord and turn on the power.

If the issue persists, I would suggest you contact our phone support:

HP Support can be reached by clicking on the following link:

 

* Open link: www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

 

They will be happy to assist you immediately.

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

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