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Student
Posts: 1
Member Since: ‎04-21-2017
Message 1 of 2 (274 Views)

When headphones are plugged in, sound continues to play from desktop's speakers

Product Name: HP ENVY 23-d090ea No: C3S67EA
Operating System: Microsoft Windows 10 (64-bit)

 

When headphones are plugged in, sound continues to play from desktop's speakers

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HP Support Agent
Posts: 9,966
Member Since: ‎08-11-2014
Message 2 of 2 (249 Views)

Re: When headphones are plugged in, sound continues to play from desktop's speakers

 

@Clivey

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out Smiley Happy 

 

As I understand both headphone and desktop speakers are working at the same time,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you attempted to disable the front panel jack detection to resolve your concern?

 

If you haven't, here's what you need to do:

 

Check the 'Disable front panel jack detection' option: 

  1. Double-click on the Realtek HD Audio manager system tray icon (see fig. 1 above). 

  2. Click on small folder icon (see fig. 2 below). 

  3. Check that the 'Disable front panel jack detection' tick box is unticked. 

  4. Now insert the jack plug of either a microphone or headphones into the corresponding front panel socket of your computer. 

  5. If you now see the message 'Information: A jack has been plugged in', then you do not need to change this setting as your system has an HDA compatible front panel. 

  6. If you do not see this message, then click on the small folder icon again and tick the 'Disable front panel jack detection' check box. 

If any of the above options are unavailable, install the latest drivers for you audio adapter and then try again: Click here for the drivers 

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

Riddle_Decipher
I am an HP Employee

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