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‎07-07-2020 08:42 PM

HP Recommended
Product: Example: Pavilion p7-1414
Operating System: Microsoft Windows 10 (64-bit)

I reset Windows and now have a red X at the speaker icon.  System does not recognize any audio device I plug in to any jack.  Trouble shooting doesn't work.  HP site says they have no drivers for the product.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-07-2020 09:11 PM

HP Recommended

Hi:

 

Your PC is not supported by HP for W10.

 

The only suggestion I can offer would be to see if the W10 IDT audio driver from a newer model desktop PC works on yours too.

 

Restart the PC after installing the driver...

 

6.10.6504.0     July 03, 2015

 

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

View solution in original post

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4 REPLIES 4

‎07-07-2020 09:11 PM

HP Recommended

Hi:

 

Your PC is not supported by HP for W10.

 

The only suggestion I can offer would be to see if the W10 IDT audio driver from a newer model desktop PC works on yours too.

 

Restart the PC after installing the driver...

 

6.10.6504.0     July 03, 2015

 

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

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‎07-07-2020 09:48 PM

HP Recommended

Thanks.  Will try.

 

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‎07-07-2020 09:59 PM

HP Recommended

Paul, that worked!  Many thanks!

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‎07-07-2020 10:02 PM

HP Recommended

You're very welcome.

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