Win10 1803—HP DC7700 Ultra Slim model has bad audio—Cannot find fixing driver

[salmm22]

I have an HP DC7700 ultra-slim model (the one with the 4 horizontal cracks in the front, right vent, not 6 or whatever the thicker one is) and I have Windows 10 Home v1803 build 17134.407. The audio is not working properly.
For instance, I play a song in Groove and the guitar is hearable, but the voices are extremely (i mean really extrtemely and hard to hear) distant. I also hear a little distortion in the instruments. Now, it does this for any audio application. Even the volume control likes to skip and distort a little. I tried many drivers, unintalling drivers, reinstalling drivers, removing drivers, removing an audio thing in device mangaer under ssystem category, etc. Nothing solves the problem. I can't watch any videos or listen to music. Now, I am using the headphone jack on the front, but the headphones also have a mic. I believe that the thrid pin on the headphones (black l;ine on shaft) doesn't affect it cause it just doesn't have any contact and it works for other front headphone pc jacks just fine. Any help would be appreciated.

[Paul_Tikkanen]

Hi:

Since I don't know what audio drivers you tried, the only suggestion I can offer, would be to try the latest driver directly from Realtek.

https://www.realtek.com/en/component/zoo/category/pc-audio-codecs-high-definition-audio-codecs-softw...

[salmm22]

Thanks for the superfast reply and I was hoping you would repsond as I saw several older posts on this 7700 problem. Anyhow, I tried sp39999 (Vista 64b i think), sp77787 (for newer HPs i think it was), and one called "64bit_Win7_Win8_Win81_R273.exe" (file version 2.11.15.0 product version R273).

[Paul_Tikkanen]

You're very welcome.

Use the W10 driver I from the link I posted.

Maybe it will do the trick.

[salmm22]

Didn't work. Still the distant voice and music sound.

[Paul_Tikkanen]

Sorry that didn't work.

Unfortunately, I don't have any other suggestions you can try, other than to clean install W10, and see what happens.

[salmm22]

Thanks for the help. Even though your recommneded solution didn't solve the problem, it at least updated the sound drivers for better performance. Anyhow, I found my solution in a bizarre way. This is one thing to add to the help tank when it comes to this type of issue. Research lead me to discover on other sites that the front jacks can have many different problems whether that is through drivers, board faliures, or even the jacks. Also, regular speakers often worked fine when headphones would not. Anyhow, with all that information to ponder, I figured I would try to use the rear jack instead to see what happens and found out that the headphones worked perfectly fine. In the end, I pulled the plug out just slightly in the front headphone jack and it magically worked great. The two lower black rings (white for me) were not lining up inside the jack correctly. Hope it helps others and thanks again Paul for the driver I couldn't find.

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance, and I am also glad that you were able to get the sound to work properly one way or the other.