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Boxych
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Windows 10 Bluetooth Problems

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Pavilion All-in-One PC
Microsoft Windows 10 (64-bit)

I can't use my laptop Bluetooth. I have my Bluetooth options but cannot pair a new device, and either connect older paired devices. My Bluetooth icon is not even visible.

 

I have looked all over Google but now solution sorts this problem. 

 

Help!!

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WAWood
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@Boxych

 

Hello;

Allow me to welcome you to the HP forums!

 

Sorry, but I don't understand the issue ...

 

You say you can't use your "laptop Bluetooth" -- so are you trying to connect from an laptop to the All-in-One using Bluetooth?

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Boxych
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Sorry not laptop, typo. I meant I use all-in-one PC but I am unable to use the Bluetooth now. When I first purchased the product I was able to use Bluetooth but not any longer. Please help.

 

 

Thanks.

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WAWood
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@Boxych

 

Anytime someone comes here running Win10 and complains about something not working anymore, I immediately suspect Windows Driver updates.
 
Unfortunately, Win10 automatically forces driver updates on all of us, without our knowledge, and without our permission -- and when this happens, a working PC can suddenly become "broken".  This might have happened to you.
 
You need to go into Settings, Update & Security --> Windows Update.
 
Then, choose Advanced Options --> History to see when updates were last applied.  If you see any that include device drivers, those could be the problem. So, if you can, you should see if you can rollback the drivers that are causing the problem.  You do this by going into Device Manager, seeing if the appropriate device is still listed, and if so, trying to rollback the last driver update.
 
And if that fixes the problem, then consider disabling future driver updates using the information in the link:  http://www.tenforums.com/tutorials/48277-driver-updates-windows-update-enable-disable-windows-10-a.h...
 
Note: I have disabled driver updates on ALL my Win10 PC, and life under Win10 has been a lot more pleasant every since!
 
If the appropriate device adapter no longer shows in Device Manager, what MIGHT work is something known as a Repair-Install. This is the least destructive of all the Windows recovery functions and rewrites the Windows system files, leaving your data, settings, and applications intact.
 
To do this, you will need to use the link to download Win10 installation media and either burn a DVD or create a USB stick: http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install?ocid=ms_wol_win10
 
Once you have that, follow the instructions in the link:  http://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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