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jharding59
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audio is soldered on system board and "no audio output device installed"

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h8-1417c
Microsoft Windows 10 (64-bit)

HP letter - No audio output device installed. 7-11-2018 Hewlett-Packard h8-1417c 1.00 System [personal information removed] Product #: H3Z18AA#ABA Enclosure Type: Desktop Probem: Error message: No audio output device installed. Experience: I have been using computers since 1983 with the first XT. I have significant experience repairing and upgrading my computers. Solutions tried: I have exhausted the many ways to fix device driver problems. I have also tried 2 different USB devices to replace sound cards that failed. Previous similar problem: In the first year of owing this new HP the Audio failed. Because the Audio was soldered to the system board I had to return the computer to HP for repairing. Questions: 1. Because the audio is soldered to the system board what are my repair options? 2. Is there a slot where a new sound card could be installed and would that work with the former defective part soldered to the system board? If so recommended audio card? 3. Is there a way to disconnect or unsolder the old sound device from the system board? 4. Is there a workaround using the USB audio card replacements I have? 5. Is there a workaround using any other devices? 6. Any other possible repair options?

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Paul_Tikkanen
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Hi:

 

The 1st thing to do is to completely rule out a software/driver issue.

 

Since that model is not supported by HP for W10, and it has the IDT integrated audio, 90% of the time the sound quits working either when you first upgrade to W10, or on subsequent updates to W10.

 

Go to the device manager, and if the audio hardware is working, there should be a Sound, video and game controllers device manager category.

 

Click to expand that category and there should be an IDT HD audio device listed there and a nVidia HD audio device listed there.  Or if the onboard audio driver isn't installed, there should be a generic HD Audio device listed there, and a nVidia HD audio device listed there.

 

If you see such a configuration, see if installing this W10 IDT audio driver and restarting the PC, resolves the problem.

 

This package provides the IDT Tempo High Definition Audio Driver for supported desktop models that are running a supported operating system.

 

File name: sp71717.exe

 

If you don't see an IDT HD audio device or a generic audio device along with the nVidia HD audio device, then yes, the onboard audio chip has died on you.

 

Repair options: 

 

1.  Replace the motherboard --probably the most expensive option, and you would need to argue with HP/Microsoft to get a new license for Windows.  Windows will ask to be activated if the motherboard is replaced.

 

2.  Connect  your PC to a TV with a HDMI port, via the graphics card's HDMI port, and get sound via the TV's speakers.

 

If you have a monitor with a HDMI port and built in speakers, that would work too.

 

3. Purchase an inexpensive PCIe x1 audio card.  Your PC's motherboard has available PCIe x1 slots to install an audio card in.

 

4. Purchase an external USB audio adapter to plug the speaker jack into.   Such as this one...

 

https://www.amazon.com/Sabrent-External-Adapter-Windows-AU-MMSA/dp/B00IRVQ0F8/ref=sr_1_3?ie=UTF8&qid...

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jharding59
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1. No audio device showed confirming "no audio output device installed."

2. I already had tried the USB audio adapter that you recommended and 2 others and could not make them work either. (All of my other USB devices work fine).

3. I installed a Sound Blaster Audigy Fx sound card. It shows in the sound devices but does not work. I have the Windows 10 drivers but am unable to install them as it claims there is no appropriate device for them.

4. I purchased an HP VH240a monitor with speakers but am unable to get those speakers to work either.

5. Since there is absolutely "no audio output device detected"  is the defective device on my computer preventing any progress being made.

6. Is there a way of disabling the defective device somewhere, possibly bios so that I can get some sound working?

7. Any other suggestions are appreciated. I have worked 5 days trying to solve this problem which is unusually long for me.

Thanks for your help.

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Paul_Tikkanen
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Unfortunately, I have no other ideas for you to try.

 

As far as the BIOS setting, since I don't have your model PC, I don't know what the available settings are.

 

On my PC's there isn't any audio setting in the BIOS to enable or disable.

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jharding59
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Windows 10 Home (x64) Version 1803 (build 17134.165) Install Language: English (United States) System Locale: English (United States) Installed: 5/5/2018 10:06:52 PM Servicing Branch: Current Branch (CB) Boot Mode: UEFI with successful Secure Boot  - Hewlett-Packard h8-1417c 1.00

 

Hewlett-Packard h8-1417c 1.00

System Serial Number: [edited] Asset Tag: [edited] Enclosure Type: Desktop 3.40 gigahertz Intel Core i7-3770 256 kilobyte primary memory cache 1024 kilobyte secondary memory cache 8192 kilobyte tertiary memory cache 64-bit ready Multi-core (4 total) Hyper-threaded (8 total)

 

Board: PEGATRON CORPORATION 2AD5 1.03 Serial Number: 1234567890123456 Bus Clock: 100 megahertz UEFI: AMI 8.18 03/18/2013

Hope this helps

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