audio issues

[luluxx]

after i got back from holiday i realised my speakers are crackly but its not normal crackles it only begins after like 5-10 mins or whatever its using like Spotify but if i change the sound quality on normal settings it goes back to normal but 5-10 mins later does the same thing and i have to switch again its fine on Netflix though I've tried using my headset and the crackles come through that to. my laptop is up to date and i installed the big update from a few months back no fix i also went back to old updates but no fix. I've updated drivers and basically done most seen online.. i cant update my drivers from my graphics company AMD ryzen which do multiple drivers ext. and it wont work. says something about unable to locate file find new pathway and shows me my files and tried selecting folders ext. but doesn't work. don't know how to fix that either which will potentially fix my laptop this has been on going for months since October and I'm stuck in a cycle. I've also tried updating them from just settings through your laptop and it didn't fix it. I've tried so so much its stressful. my laptop is a HP pavilion with ryzen 5 Radeon graphics. graphics need updating to but cant because of the AMD notification that comes up.

[Anand_Andy]

Hi @luluxx,

Welcome to the HP Support Community

I understand you are facing an audio-related issue with your HP product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Was there any recent update on the PC?

While you respond to that please try the below steps:

Update the BIOS, & Audio drivers:

• Here's the link to download and install the above updates: Click here

While you respond to that, here's what you need to do:

Step 1: Right-click on the Start button in the taskbar area and then click Device Manager to open the same.

Step 2: In the Device Manager, expand Sound, video, and game controllers.

Step 3: You should now see your audio driver's name. Most likely you have Realtek High Definition Audio, Right-click on it and then click Uninstall device option.

Step 4: You will now get the following confirmation dialog. Select Delete the driver software for this device checkbox and then the Yes button when you see the confirmation dialog to go ahead and uninstall the device driver.

Restart your PC once & it should auto-reinstall a working driver.

If the issue with the sound continues, The best way to resolve the issue is by using the HP Support Assistant: 

• Reference Video: How to Resolve Audio Issues Using HP Support Assistant

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!