audio not working

[mary20233]

I have reloaded my desktop this am as my sound is not working properly the sound stiches on and  off automatically 

[Raj_05]

Hi @mary20233,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If the audio on your HP Pavilion All-In-One 24 is not working, there could be several reasons for this issue. Here are some steps you can take to troubleshoot and potentially resolve the problem.

• Check Volume and Mute Settings: Ensure that the volume is turned up and that the device is not muted. Sometimes, these settings can be accidentally changed.
• Restart Your Computer: A simple restart can often resolve minor software glitches that might be causing audio issues.
• Check Audio Output Device: Make sure the correct audio output device is selected. Sometimes, the audio might be trying to play through a device that is not connected.
• Update Audio Drivers: Outdated or corrupted audio drivers can cause audio problems. Visit the HP support website and download the latest audio drivers for your model. Install them and restart your computer.
• Run Windows Troubleshooter: Windows has built-in troubleshooters that can automatically detect and fix common audio issues. You can access them through the Control Panel or the Settings app.
• Check Physical Connections: Ensure that your speakers or headphones are properly connected to the audio jack or USB port, whichever is applicable.
• Test with Different Audio Output: If you are using speakers, try connecting headphones to the audio jack to see if you can hear sound through them. This can help narrow down whether the issue is with the audio output or the speakers themselves.
• Check Third-Party Software: If you're using third-party audio software, make sure it's configured correctly and not causing conflicts.
• Check for Windows Updates: Sometimes, Windows updates can include fixes for audio-related issues. Make sure your operating system is up to date.
• Check for Hardware Issues: If none of the software solutions work, there might be a hardware problem with your speakers, audio jack, or sound card. 
• System Restore: If the issue started recently, you can try using the System Restore feature to revert your computer's settings to a point when the audio was working correctly.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support