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audio problems

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HP Pavilion Desktop - TP01-0009nl
Microsoft Windows 10 (64-bit)

Audio doesn't work, all tests are ok

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HP Support Agent
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Welcome to HP support community.


Step 1: Restart the computer  

Step 2: Use the troubleshooting tool in Windows 

Step 3: Test external speakers or headphones 

Step 4: Set the default audio device 

Step 5: Restoring or updating the audio driver 

Step 6: Perform a hard reset 


The best way to resolve the issue is to follow the suggestions of the HP Guided Troubleshooter:  

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern). 


I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

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