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Honor Student
Posts: 4
Member Since: ‎04-08-2017
Message 1 of 7 (674 Views)
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beats audio driver issues windows 10

[ Edited ]

I have already exceeded the time to revert back to windows 7. After the upgrade to 10 i didnt notice that the eats driver totally disappeared. i cant find it anywhere on the HP support for driver and software download. i even went to beats audio site and nothing is there. so basicallyh because i downloaded windows 10 i now have speakers in my computer that wont work accept for 2 speakers which arent beats. device manager would work if the device was there to show.

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Re: beats audio driver issues windows 10

Hello, @Windows10Sucks

 

Thanks for the update!

 

Try updating the driver and check if it helps:

  1. Click on 'Start' and type 'Device Manager' in the start search box and press enter.
  2. Click on "Sound, video, and game controllers" to expand the list.
  3. Right-click on IDT High definition audio codec and 'Update driver'. If no IDT drivers are listed under "Sound, video", go to step 6.
  4. If there are no update available, then go ahead and reinstall the driver by clicking on 'Uninstall'.
  5. Restart the PC.
  6. Go to http://hp.care/2oPUWTS to download and install the IDT drivers for Win 10.
  7. Restart the PC once done and check the audio.

 

Let me know if that helps!

Cheers Smiley Happy

 

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HP Support Agent
Posts: 9,053
Member Since: ‎07-14-2016
Message 2 of 7 (632 Views)

Re: beats audio driver issues windows 10

Hello, @Windows10Sucks – Hope you are well Smiley Happy

 

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others!

 

I understand that you are facing issues with your beats audio after the Windows 10 update. To assist you with this issue, I need to know the following details:
 

  1. What is the product number of your HP PC? If unsure, check http://hp.care/2oPCMBG
  2. What is the Windows 10 version on your PC?

 

Alternatively, check this Microsoft documents on fixing Windows 10 audio issues: http://bit.ly/2oPy5rh 

 

Thanks, I'll watch for your reply!

Good luck Smiley Happy


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DVortex
I am an HP Employee

Honor Student
Posts: 4
Member Since: ‎04-08-2017
Message 3 of 7 (625 Views)

Re: beats audio driver issues windows 10

My product number is LW472UA#ABA. The windows 10 is what ever downloaded cause the stupid reminder thing wouldn't go away.
HP Support Agent
Posts: 9,053
Member Since: ‎07-14-2016
Message 4 of 7 (621 Views)

Re: beats audio driver issues windows 10

Hello, @Windows10Sucks

 

Thanks for the update!

 

Try updating the driver and check if it helps:

  1. Click on 'Start' and type 'Device Manager' in the start search box and press enter.
  2. Click on "Sound, video, and game controllers" to expand the list.
  3. Right-click on IDT High definition audio codec and 'Update driver'. If no IDT drivers are listed under "Sound, video", go to step 6.
  4. If there are no update available, then go ahead and reinstall the driver by clicking on 'Uninstall'.
  5. Restart the PC.
  6. Go to http://hp.care/2oPUWTS to download and install the IDT drivers for Win 10.
  7. Restart the PC once done and check the audio.

 

Let me know if that helps!

Cheers Smiley Happy

 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am an HP Employee

Honor Student
Posts: 4
Member Since: ‎04-08-2017
Message 5 of 7 (610 Views)

Re: beats audio driver issues windows 10

still isnt working. i download the driver and same 2 speakers play. how do i get the beats audio speakers to work. i have 2 more in the front and a bass speaker on the bottom.

Honor Student
Posts: 4
Member Since: ‎04-08-2017
Message 6 of 7 (601 Views)

Re: beats audio driver issues windows 10

Ok it put the beats audio control panel in the toolbar panel. I turned on pandora to seeing the speakers worked which they also do. But I can't control the speaker levels or equalizer. I can mess with the buttons but there is no change. If I slide the master volume button up in the beats audio panel the speaker/hp slider goes off and there no volume. If you can help with that then cool. If not I guess I can deal with it.
HP Support Agent
Posts: 7,137
Member Since: ‎07-19-2016
Message 7 of 7 (575 Views)

Re: beats audio driver issues windows 10

Hi  @Windows10Sucks

 

I recommend you to contact phone support to further diagnose the issue.

 

Follow below steps to contact phone support.

 

Step 1. Open link:  www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on HP contact options - click on Get phone number

 

Take care!

 

Cheers!

 

The_Fossette
I am an HP Employee

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