• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-08-2023 11:30 AM

HP Recommended
Product: HP Desktop PC M01-F1000a (2W898AV)

I have a JBL Charge 4 bluetooth speaker which I have used with this desktop before. Lately, it has become increasingly difficult to get the connection to work consistently. This morning, I could not get it to connect so I followed a recommendation of deleting the device and adding it again. However, when I try to do so, it just says "unknown device" and won't let me connect. Oddly, when I go to Device Manager, JBL Charge 4 is listed under Bluetooth devices

 

I have restarted, turned bluetooth on and off, run the troubleshooter for bluetooth... you name it, I've tried it. I'm at a loss here and need help!

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
my testing
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.