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‎03-02-2023 01:33 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello, as others have also stated. I've had this error for a longtime. HP software up to date, and speakers are all connected properly, but I'm getting an error on the Device Manager. I've tried every USB port and I've also tried multiple USB-B cables to power on the speaker function of the monitor with no luck. There's just no power:

 

Drivers seem to only work for the video aspect of it. I don't hear any sound at all. Again, everything is plugged properly.

Capture.PNG

CG
Category:
2 people had the same question
5 REPLIES 5

‎03-05-2023 11:17 PM

HP Recommended

Hi @cgallego1213 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing issues.

 

Please update the drivers using HP Support Assistant. Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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‎03-09-2023 12:56 PM

HP Recommended

Hi,

HP Support Assist is not even detecting my monitor. Yet its under Device Manager>Monitors

cgallego1213_0-1678391700000.png

 

cgallego1213_1-1678391773846.png

 

Any ideas ? 

 

CG
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‎03-09-2023 02:41 PM

HP Recommended

Hello,

I was able to manually add the device with the serial number/product number. Still no luck. Says the drivers are up to date.

cgallego1213_0-1678398070164.png

 

CG
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‎03-09-2023 02:57 PM

HP Recommended

cgallego1213_0-1678398941844.png

 

I am starting to believe that the monitor's USB port is just faulty. I've tried every USB (USB3.0 and USB2.0) port on my PC and I've even tried a USB-B 2.0 and 3/0 cable to connect the monitor to the PC. It must be the monitor bad. Seems like others have had this issue unresolved as well. 

 

CG
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‎03-10-2023 01:57 AM

HP Recommended

Hi @cgallego1213 

Thank you for sharing the details.

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link


I hope this helps.
Take care and have a good day.


Treeko
HP Support
 


I am an HP Employee

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