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11-17-2017 08:44 AM
the fn-b keypress does not turn beats audio on or off. The key combo no longer works. I found some reference to hpmsgsvc.exe, but this is not on my computer nor is the folder C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe. Is there any way to reinstall Beats audio or fix this problem?
11-18-2017 04:52 PM
Thanks for taking an interest in the HP Support Forums! This is a great location to get resolutions and interact with experts from the community. I came across your post and wanted to assist you.
As I understand the Fn (function) keys aren't working and you need a way to fix this issue,
Don't worry as I have a few steps that should help fix this issue.
HPMSGSVC.exe is part of Quick Launch Buttons. If you uninstall it you will lose that functionality and the ability to use the fn + ( f1 to f12 ). Please uninstall this program from Programs and Features option under Control Panel. Download the software from the following weblink:
Download this and save it to your Desktop. When complete, right click the installer and select 'Run as Administrator' to start the installation.
Please check if that helps. If the issue persists, I would suggest you try these steps here:
Click the Start button, then click Run .
2.In the Run window, next to Open , type MSCONFIG .
3.Press the ENTER key.
4.In the System Configuration Utility window, click the Startup tab.
5.On the Startup tab, under Startup Item , ensure that there is a check in the HKserv checkbox.
NOTE: If HKserv is missing, reinstall the Hot-Key Utility application by clicking here
For windows 10 drivers: Click here
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I am an HP Employee
11-20-2017 08:40 AM
Hi Jeet - thanks for your help. I installed Quicklaunch SP5160 and now it is installed. Still no luck. I also found out that Beats will not produce a sound when the Test Speaker icon is pressed, but the speakers do work. I think some Microsoft upgrade messed it all up. I'm guessing I need to reinstall Beats Audio if possible. Maybe I should leave well enough alone since Beats equilizer still works properly.
Can you provide any more help. Thanks for all the help you did provide.
11-20-2017 04:28 PM
Thank you for replying,
As I understand you have already tried to install HP Quick launch and still having the issue. Don't worry as I have a few other steps which should help you resolve this issue.
I'd like to know if you are having issues with the speaker or with the headphones not working?
In the meantime, let's try these steps here:
Uninstall the audio drivers from Device manager:
Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers. Check the box that says delete the software for this device.
Later install the drivers from recovery manager from this link: http://support.hp.com/in-en/document/c04762483 and install only the audio drivers. Then check again if this does the trick for you.
If the issue persists, I would suggest here is to update the Bios, Chipset and audio drivers on your PC from our HP support website, using this link.
I hope this should do the trick. Let me know how it goes for further assistance.
Eagerly waiting for your response!
I hope you have a good day ahead,
And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.
I am an HP Employee
11-21-2017 08:30 AM
H- Jeet - thanks for the help. I did as you said and installed sp55652 audio driver. All went well until about half way through reinstall when an error message poped up and said something like my computer can't install this driver and operation is terminated. I didn't know know how to get the original driver back, so I used system restor which worked.
The prob still exists, but the speakers and headphones work ok. I've decided to leave well enough alone. If something else ceases to function which can't be easily fixed, I will use hp system restore and reinstall everything.
Thanks for your help. I have no idea what's wrong, but I'll make do as it is.