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how to mute microphone on HP Envy 34 curved monitor? (trying to get sound back on)

HP Recommended
Envy 700 PC + Envy 34 monitor
Microsoft Windows 8.1 (64-bit)

Installed new monitor and sound went out.  Tests fine but cannot hear media even though we can see that its playing.  Am concerned that mic is turned on and blocking sounds.  Would appreciate help and suggestiongs.   

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Message 2 of 2
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HP Recommended

@FP_Bill, welcome to the forum.


Here is the User Guide for the monitor.  In Chapter 3, Page 18, there is a Troubleshooting guide titled "Speaker volume is low or off".  There are suggestions for correcting the problem.  Give these a try to see if the problem is solved.


Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!
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