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HP Recommended
HP Pavilion x360 Laptop- 14m-dw0023dx
Microsoft Windows 10 (32-bit)

HP Pavilion x 360 convertible

There are no audio devices detectable during many HP and Microsoft tests. They are gone. I need to know how to install the factory audio hardware. I have no speakers and no microphone.

1 REPLY 1
HP Recommended

Hi:

 

Below is the link to the latest audio driver HP has for your notebook.

 

Driver - HP Pavilion x360 Laptop- 14m-dw0023dx | HP® Customer Support

 

If that doesn't work, then the only other suggestion I can offer would be to back up your files and use the HP cloud recovery tool to create a bootable USB recovery drive that will factory reset your notebook's drive to its 'out of the box' condition.

 

Here is a link for how to use the utility.  You will need a 32 GB USB flash drive for this.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

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