Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

hp 15-bp023ca Audio Problem

HP Recommended
Microsoft Windows 10 (64-bit)

I have hp envy 15-bp023ca notebook. I bouth that 7 mouth ago. At the first time it did not have any isue but few times ago audio problem started. When I start the my notebook and open the any video or sound, its sound good for few seconds. After that time sound get down. Some times I can not hear the video at my room. I searched and I tried mayn different way but I couldn't solve that problem. Can someone help me please? I can not use my notebook at my online lesson right now.

HP Support Agent
HP Support Agent
14,452 14,454 1,431 1,706
Message 2 of 2
Flag Post
HP Recommended

Hi @Yoruk


Welcome to the HP Support Community. 


Try these steps -

Step 1 Run Audio troubleshooter -

1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.
2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.


Step 2 Re-install the Audio drivers -

1) In Windows, search for and open Device Manager.
2) Double-click Sound, video and game controllers.
3) Right click on the Audio drivers and click on uninstall.
4) Restart the computer. 

5) Download and install the audio driver from this link.


You may also refer to this guided troubleshooter - HP PCs - No Sound on Computer Troubleshooting


Let me know how that goes. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day!

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation