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05-21-2018 01:27 PM
speaker sign in the bottom right corner constantly shows a red x through the speaker and if I click on it , it opens the troubleshooter and it says there is an error but nothing can be found. All help is appreciated
05-22-2018 04:28 PM - edited 05-22-2018 04:30 PM
Hi! @George2401, Welcome to HP forums.
I understand you have audio issues with your PC.
Don't worry I'll try to help you out.
Did you make any software or hardware changes on your PC?
Does the issue persist when you connect a headphone to your PC?
Please share the product number of your PC to assist you better.
As you mentioned you have issues playing audio from your PC.
Try restoring the BIOS to defaults and check if it helps.
- Turn off the computer and wait five seconds.
- Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
- On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
- Press F10 to Save and Exit.
- Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
- Follow the prompts to restart your computer.
Also, Try the steps recommended below.
Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for IDR or Realtek High-Definition (HD) Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of IDT or Realtek High-Definition (HD) Audio.
At the prompt to reboot, click Yes.
If the issue still persists try the steps recommended below.
Is the loudness equalization off? If not, please:
Right, click the speaker icon
select 'Playback Devices'.
Highlight the default device
Click Enhancements tab
Next to 'Loudness Equalization' take out the check mark in the box.
If the issue still persists uninstall the audio driver from device manager and install the drivers using HP recovery manager.
Refer this article to know how to restore drivers using HP recovery manager.
Also, update the BIOS and audio drivers on your PC using the HP support assistant.
Refer this article to know more information about using HP support assistant.
If the solution provided worked for you, please mark accepted solution for this post.
Let me know if this works!
Have a great day! 🙂
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10-11-2018 10:44 AM - edited 10-11-2018 10:49 AM
FYI, Recovery Manager says that restoring drivers is no longer supported after OS upgrade. Opened Support Assistant and saw that there was an update for Recovery Manager. Once I updated that, I was able to update the audio drivers and the issue was resolved.
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