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Student
Posts: 1
Member Since: ‎03-31-2017
Message 1 of 2 (315 Views)

i can't get my volume button to work

Product Name: Example: HP JZ900
Operating System: Microsoft Windows 10 (64-bit)

i can't get my volume button to work

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HP Support Agent
Posts: 8,558
Member Since: ‎07-26-2016
Message 2 of 2 (271 Views)

Re: i can't get my volume button to work

[ Edited ]

Hi @tina17,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

As I understand you are having issues with the volume button not working on your HP PC. Don't worry we'll work together to find a solution for you.

 

To provide you with an accurate solution, I'll need a few more details:

 

What is the product number of this computer? (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

What is the Operating System installed on the PC?

Wen did this start to happen? Was it after an update? Has it always been this way?

Have you performed any troubleshooting steps before posting this on HP Forums?

 

In the meantime, you could try to uninstall and reinstall the audio drivers, as volume and mute functionality should be provided by the audio driver, using this link.

 

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

                                                           

And I Hope you have a good day, Ahead.

 

Regards,

Jeet_Singh
I am an HP Employee

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