jbl live460nc disconnect

[TH6089]

my audio JBL live460nc device is not always connected with my HP Envy with windows 11
Sometimes it works, and sometimes not

my hp envy does always recognize my other bluetooth devices

my JBL Live460NC is always recognized by other computers with windows 11 or my smartphone

so i have to disconnect ma JBL device from my HP Envy, and connect it again as a new device

Does anyone have the same experience ?

[Irfan_06]

Hi @TH6089,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue connecting Bluetooth device to your Laptop.

Follow the below steps to fix the issue.

A) Perform a power drain on your PC.

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and check if it boots into Windows now.

B) Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

C) Install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

D) If the issue still persists and as the laptop is able to detect all other bluetooth device once connected.

You will have to get in touch with the JBL support team for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support