lost audio

[tstp]

just did the update to the newest version of

OS Name Microsoft Windows 10 Home Insider Preview
Version 10.0.18298 Build 18298

I now can't install the audio drivers, the have worked before thought all the updates and builds.

I even download from hp site the installation software for the audio SP71717, still no luck.

any one with a fix or workaround for this?

Thanks and Happy Holidays

Tom

[asmita6658]

@tstp

 
Greetings!

 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the audio.

Appreciate you trying the steps. Don't worry, I'm here to help! 

Let's try these steps -

Step 1 Run Audio troubleshooter -

1) In Windows, type find and fix audio into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.
2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

Step 2 Re-install the Audio drivers -

1) In Windows, search for and open Device Manager.
2) Double-click Sound, video and game controllers.
3) Right click on the Audio drivers and click on uninstall.
4) Restart the computer. 

Also, try updating the computer -

Step 3 Windows Updates troubleshooter -

Click on this link to run Windows Updates troubleshooter.

Step 4 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 5 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Hope this helps!

Let me know how that goes. 

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the blue "Thumbs up".  
 

Have a great day!

[tstp · Accepted solution]

Hi and thanks for the repy Asmita6658..

Did try all the things and more that you suggusted with no luck.

I rolled backed the update I got earlier that day from the windows 10 insiders  program.

windows found the sound card this time and installed the drivers with out any intervention from me.

It must of been a clince in the last update I got that morning.

thanks again.

Happy Holidays

[KrazyToad]

@tstp

I'm glad you got this issue sorted out

Do visit our HP Forums and drop us a message anytime you need help

Thank you