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‎12-18-2019 11:30 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My hp has done a update and lost the sound.I have new up date to fix the problem but this will do run...

2 people had the same question
4 REPLIES 4

‎12-20-2019 10:46 AM

HP Recommended

HI

still need help ?

 

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‎12-25-2019 11:50 PM

HP Recommended

I do not know whether this is the same problem, but my desktop no longer recognises any audio hardware, so I am at a loss as to how to recover the situation.

HP Envy All in One 27-B2xx running Windows 10 Home

 

Any assistance gratefully received!

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‎12-27-2019 09:20 PM

HP Recommended

I also have an HP ENVY All-in-One 27-b2XX running Windows 10 Home and can't get my sound to work.  I've tried reinstalling drivers, and all troubleshooting techniques and it still won't recognize any audio output device.  Any assistance would be greatly appreciated.

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‎12-27-2019 09:42 PM

HP Recommended

I tried this link to uninstall and install the audio drivers.

 https://downloadcenter.intel.com/download/26329/Realtek-High-Definition-Audio-Driver-for-Intel-NUC-K...

 

I downloaded the file "AUD_Win7_8.1_10_6.0.7.7982.zip" and unzipped the file to a directory and ran the setup file.

The Realtek installer first uninstalled the existing driver and required a reboot. After reboot the installer continued and installed the driver. A new reboot was required. Once the PC had rebooted I checked the Device Manager.

I no longer have any devices that are not recognized and my audio is now working.

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