-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Audio
- lost sound

Create an account on the HP Community to personalize your profile and ask a question
12-20-2019 10:46 AM
HI
still need help ?
was this reply helpful , or just say thank you ? Click on the yes button
Please remember to mark the answers this can help other users
Desktop-Knowledge-Base
Windows 11 22h2 inside , user
------------------------------------------------------------------------------------------------------------
12-25-2019 11:50 PM
I do not know whether this is the same problem, but my desktop no longer recognises any audio hardware, so I am at a loss as to how to recover the situation.
HP Envy All in One 27-B2xx running Windows 10 Home
Any assistance gratefully received!
12-27-2019 09:20 PM
I also have an HP ENVY All-in-One 27-b2XX running Windows 10 Home and can't get my sound to work. I've tried reinstalling drivers, and all troubleshooting techniques and it still won't recognize any audio output device. Any assistance would be greatly appreciated.
12-27-2019 09:42 PM
I tried this link to uninstall and install the audio drivers.
I downloaded the file "AUD_Win7_8.1_10_6.0.7.7982.zip" and unzipped the file to a directory and ran the setup file.
The Realtek installer first uninstalled the existing driver and required a reboot. After reboot the installer continued and installed the driver. A new reboot was required. Once the PC had rebooted I checked the Device Manager.
I no longer have any devices that are not recognized and my audio is now working.