low volume

[Dawgslife]

i have low volume out of external audio system but if i bluetooth to pc from laptop it is loud. both methods use 3.5mm audio jack out of pc. Low volume from all sources, youtube, groove, wmp, etc. external audio is loud to bluetooth of pc. audio jack is still the path. i don't know what problem is. 

[Max3Aj]

@Dawgslife, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand you're experiencing low volume output from the 3.5mm audio jack on your HP Pavilion Desktop - 550-153w, even though Bluetooth audio works fine. Let's walk through some steps to help resolve this issue.

Check Default Playback Device

• Right-click the sound icon in the taskbar and select Sounds.
• Go to the Playback tab.
• Ensure your external audio system is set as the Default Device.
• Click Properties > Levels and make sure the volume is set to 100%.

Update or Reinstall Audio Drivers

• Go to Device Manager (right-click Start > Device Manager).
• Expand Sound, video and game controllers.
• Right-click your audio device (e.g., Realtek High Definition Audio) and choose Update driver.
• Select Search automatically for updated driver software.

If that doesn’t help:

• Right-click the device again and choose Uninstall device.
• Restart your PC. Windows will reinstall the driver automatically.

Alternatively, you can download the latest audio drivers from HP: Official HP® Support

Check Audio Enhancements

• Go to Sound settings > Playback > Properties > Enhancements tab.
• Try disabling all enhancements and test the volume.
• If already disabled, try enabling Loudness Equalization.

Try HP Support Assistant

• Download and run the HP Support Assistant to automatically detect and fix audio issues: HP Support Assistant | HP® Support

Test with Different Audio Cable or Port

• Try using a different 3.5mm audio cable or test the audio jack with headphones to rule out hardware issues.
• If your PC has both front and rear audio jacks, test both.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support