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Phoebe2
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my new hp speaker is not working.

HP Recommended
hp envy 13-ab016 notebook
Microsoft Windows 10 (64-bit)

I have installed AVG antirus recently as well as Find Junk files

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Chimney_83
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Message 2 of 2
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Greetings @Phoebe2

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are unable to get any audio from your notebook, is that right?

Not to worry, I will be glad to assist you. 

Have you tried any troubleshooting steps on your own?

Have you tried using a headphone on your computer?

 

Request you uninstall the audio driver from device manager. 

Device manager can be accessed by doing a right-click on the Windows button. 

Please delete the driver when prompted during uninstall. 

Restart your computer. 

Download the new driver from this link and install it on your computer to resolve the issue. 

 

Keep me posted. 

Chimney_83
I am an HP Employee

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