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samiamagain
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no audio says "pheriphrials are not plugged in check connections

HP Recommended
pavillion p6220f
Microsoft Windows 7 (64-bit)

My friend gave us this computer and he said the sound worked when he had it. realtek is the audio device. ive ran test after test, disabled, enabled, unistalled, re installed. still no sound at all. error message keeps reading no pheriprials are connected. the only device i have option to enable in sound settings is reltck digital output high def audio. the other options are unchangeable. i have updated driver after driver tried to get new drivers.help me please i am at wits end. i have enven system restored point as early as i could to no avail. stll no sound

 

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A4Apollo
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Message 2 of 2
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Hi! @samiamagain, Welcome to HP forums.

 

I understand you have audio issues with your PC.

 

Don't worry I'll try to help you out.

 

Did you make any software or hardware changes on your PC?

 

Have you tried checking with a different headphone or different audio port on your PC?

 

As you mentioned you are getting "pheriphrials are not plugged in" Error on your PC.

 

Please try the steps recommended below.

 

Go to Control Panel -> Devices Manager -> Audio, Video and Games Controllers

And find there Realtek audio card. Click on it with the right button of your mouse and choose ' Properties '.
Select ' Driver ' tab and select Roll Back Driver check if the issue persists.

 

Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for Realtek High-Definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek High-Definition Audio.
At the prompt to reboot, click Yes.

If the issue still persists try the steps recommended below.


Is the loudness equalization off? If not, please:
Right, click the speaker icon
select 'Playback Devices'. 
Highlight the default device
Click Properties
Click Enhancements tab
Next to 'Loudness Equalization' take out the check mark in the box.
Click Apply
Click OK

 

Also, uninstall the audio driver from device manager and install the drivers using HP support assistant.

 

Refer this article to know more information about using HP support assistant.

 

If the issue still persists uninstall the audio driver from device manager and install the drivers using HP recovery manager.

 

Refer this article to know how to restore drivers using HP recovery manager.

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Let me know if this works!

Have a great day! 🙂

 

 

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

 

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

A4Apollo
I am an HP Employee

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