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‎04-07-2016 01:26 PM

HP Recommended
Product: Example: Pavilion
Operating System: Microsoft Windows 10 (32-bit)

The message is IDTNGUI.exe stopped working.  What do I do to fix this as I have no sound from the HP Pavilion computer?

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-07-2016 05:02 PM - edited ‎04-07-2016 05:05 PM

HP Recommended

When requesting help you should always include the make/model (i.e. p6-xxxx) of the computer and/or monitor. This information is necessary for us to review the specifications of them.  I believe that you will have to reinstall the sound driver.  Once I have the model of the computer, I will help you further.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!

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2 REPLIES 2

‎04-07-2016 05:02 PM - edited ‎04-07-2016 05:05 PM

HP Recommended

When requesting help you should always include the make/model (i.e. p6-xxxx) of the computer and/or monitor. This information is necessary for us to review the specifications of them.  I believe that you will have to reinstall the sound driver.  Once I have the model of the computer, I will help you further.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎04-10-2016 06:32 AM

HP Recommended
The ms chat room also came up with a reinstall, which I did yesterday. It's working now. Thanks!!!
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