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francisdavidmoo
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no sound

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Microsoft Windows 10 (64-bit)

says no audio devies connected. I downloaded two software drivers sp78770 and sp84049 but not sure how to install them .

I click on administrator and then open and it went back to installing the driver

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francisdavidmoo
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red x next to speaker icon. Did a total reinstall of windows and it never installed the audio drivers. I installed the audio drivers, no luck. Computer is 15 months old, do you think it is the sound card? Device manager does not show the sound line .

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francisdavidmoo
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I even bought a software program called reimage which is supposed to fix the drivers. That did not work either.

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Raj1788
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@francisdavidmoo

Thank you for joining the HP Support Community

 

To provide you with an accurate solution, I'll need a few more details:

Could you please help me with the exact model name or the product number to assist you better.

 

Keep me posted.

Have a great day!

Cheers:)

 

Raj1788
I am an HP Employee 

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francisdavidmoo
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The model is Pavilian 570-p026. It's 15 months old.

I spent many hours trying to fix it and also spent some tim e withn a tech support from Advanced nServices Pro. She sould not any soujnd for me.

I finally called HP and had top pay $49.99 to get them to fix it. He took over the computer and fixed it in about five minutes

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Raj1788
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@francisdavidmoo

 

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

 

Take care now and do have a great week ahead.

:)Cheers:)

Raj1788
I am an HP Employee 

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