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‎03-24-2019 11:46 AM

HP Recommended
Product: Envy 23 Recline
Operating System: Microsoft Windows 10 (64-bit)

Did a complete wipe of my hard drive using DBAN.   Reinstalled Windows 10.   No audio.  When I try to load the driver I get the "The hardware detected is not supported by this IDT Software package" .    I have tried SP71717, SP71886 and SP63555.  I know one or two of these are for laptops.  Either way, nothing worked.

 

Please give me a link to a drive that will work for me.   

 

Thanks

Eric

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-24-2019 12:59 PM - edited ‎03-24-2019 01:00 PM

HP Recommended

Found the solution on my own.   Once I updated the chipset drivers.   The one called "Intel Chipset Driver".  Then I again tried to install the Tempo High Definition Audio Driver (Original IDT) and it installed right away!  Back in business baby!

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1 REPLY 1

‎03-24-2019 12:59 PM - edited ‎03-24-2019 01:00 PM

HP Recommended

Found the solution on my own.   Once I updated the chipset drivers.   The one called "Intel Chipset Driver".  Then I again tried to install the Tempo High Definition Audio Driver (Original IDT) and it installed right away!  Back in business baby!

Was this reply helpful? Yes No
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