series 5 pro 534pm microphone and camera not working

[CCalperen]

First of all, Hello, I am using HP Series 5 Pro 534pm. The camera and microphone are not visible on my device, although they are on the monitor. What is the solution?

[VikramTheGreat · Accepted solution]

Hi @CCalperen,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP Series 5 Pro 534pm Monitor has a built-in camera and microphone, but they’re not showing up on your device, it’s likely a connection or driver issue. Let’s walk through the steps to get them working.

Step-by-Step: Enable Camera and Microphone on HP Series 5 Pro 534pm Monitor

1. Check USB-C or USB-A Connection

• The monitor’s camera and microphone require a USB connection to your PC, not just HDMI or DisplayPort.
• Make sure you’ve connected the monitor using: 
  • USB-C cable (data + power)
    or
  • USB-A to USB-B cable (for data only)

If you're only using HDMI or DisplayPort, the camera and mic won't be recognized.

2. Install HP Monitor Drivers

• Visit the HP Series 5 Pro 34-inch WQHD USB-C Conferencing Monitor - 534pm | HP® Support.
• Download and install any available monitor drivers or USB drivers for your operating system.

3. Check Device Manager (Windows)

• Press Windows + X → Select Device Manager.
• Expand Imaging Devices and Audio Inputs and Outputs.
• Look for entries like: 
  • HP Monitor Webcam
  • HP Monitor Microphone
• If missing, click Action → Scan for hardware changes.

4. Enable Camera and Microphone Access

• Go to Settings → Privacy & Security → Camera and Microphone.
• Make sure access is enabled for both the system and apps.

5. Try a Different USB Port

• Sometimes USB ports don’t provide enough power or data bandwidth.
• Try connecting the monitor to a different USB port on your PC.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[CCalperen]

Unfortunately it didn't work, I'll try to find other methods.

[VikramTheGreat]

Hi @CCalperen,

Thank you for letting me know that you still have trouble.

To get you further assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

VikramTheGreat

HP Support