• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-16-2019 12:01 PM

HP Recommended
Product: HP TouchSmart320

since I updated windows 10  home (version 1809, i have no sound. I tried to download new driver but no luck.

I've followed all the very confusing instructions from Microsoft and am thoroughly frustrated!   Please help

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-16-2019 12:21 PM

HP Recommended

Hi:

 

The only suggestion I can offer would be to see if installing this W10 IDT audio driver for desktop PC's and restating the PC, gets the sound to work again...

 

VERSION: 6.10.6504.0

 

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎09-16-2019 12:21 PM

HP Recommended

Hi:

 

The only suggestion I can offer would be to see if installing this W10 IDT audio driver for desktop PC's and restating the PC, gets the sound to work again...

 

VERSION: 6.10.6504.0

 

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

Was this reply helpful? Yes No

‎09-16-2019 01:30 PM

HP Recommended

Paul

   I am so thankful for your help.  I now have sound.  I cannot believe I got such a run-around from HP 😡 and you were able to give me that link so quickly!!!

  THANK YOU.  THANK YOU😇😇

 Jevamarie

Was this reply helpful? Yes No

‎09-16-2019 02:37 PM

HP Recommended

You're very welcome, Jevamarie.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.