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‎09-16-2019 12:01 PM

HP Recommended
Product: HP TouchSmart320

since I updated windows 10  home (version 1809, i have no sound. I tried to download new driver but no luck.

I've followed all the very confusing instructions from Microsoft and am thoroughly frustrated!   Please help

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-16-2019 12:21 PM

HP Recommended

Hi:

 

The only suggestion I can offer would be to see if installing this W10 IDT audio driver for desktop PC's and restating the PC, gets the sound to work again...

 

VERSION: 6.10.6504.0

 

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

View solution in original post

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3 REPLIES 3

‎09-16-2019 12:21 PM

HP Recommended

Hi:

 

The only suggestion I can offer would be to see if installing this W10 IDT audio driver for desktop PC's and restating the PC, gets the sound to work again...

 

VERSION: 6.10.6504.0

 

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

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‎09-16-2019 01:30 PM

HP Recommended

Paul

   I am so thankful for your help.  I now have sound.  I cannot believe I got such a run-around from HP 😡 and you were able to give me that link so quickly!!!

  THANK YOU.  THANK YOU😇😇

 Jevamarie

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‎09-16-2019 02:37 PM

HP Recommended

You're very welcome, Jevamarie.

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