cancel
Showing results for 
Search instead for 
Did you mean: 
masglobal
New member
1 0 0 0
Message 1 of 2
695
Flag Post

sound comes from both built in speakers and external speakers

HP Recommended
HP Envy 27
Microsoft Windows 10 (64-bit)

Anyone figure out how to disable internal speakers when external speakers are plugged in?

 

I have literally searched everywhere and it seems others are having this problem also but no one has found a fix.

 

All of my windows PC's have always turned off the internal speakers once you plug in expernal speakers to the audio jack on the side. With the latest Windows 10 update it now always plays out of both.

1 REPLY 1
Jeet_singh
Retired
Retired
21,068 21,032 1,398 2,342
Message 2 of 2
Flag Post
HP Recommended

Hi @masglobal,

 

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips!

As I understand both headphone and laptop speakers play the media at the same time,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you attempt to reinstall and/or update the Audio drivers from the HP website?

Have you updated the BIOS?

(Click here to find and install if you haven't done it yet)

 

While you do that, here's a few steps that should resolve this issue:

Check the 'Disable front panel jack detection' option: 

  1. Double-click on the Realtek HD Audio manager system tray icon 

  2. Click on small folder icon  

  3. Check that the 'Disable front panel jack detection' tick box is unticked. 

  4. Now insert the jack plug of either a microphone or headphones into the corresponding front panel socket of your computer. 

  5. If you now see the message 'Information: A jack has been plugged in', then you do not need to change this setting as your system has an HDA compatible front panel. 

  6. If you do not see this message, then click on the small folder icon again and tick the 'Disable front panel jack detection' check box. 

If any of the above options are unavailable, install the latest drivers for you audio adapter and then try again: Click here for drivers 

 

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

Jeet_Singh
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation