• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
27-k320la
Microsoft Windows 10 (64-bit)

hello,

am having strang sound issue. if I play a long video it appears as winds with the sound and if I stop the video for couple of minutes it desaper. I tried reinstall, delete and reinstall the driver but the isse still on help please .

2 REPLIES 2
HP Recommended

@bowafi

 

Please do a clean install of the following driver first

 

    https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71569.exe

 

If that did not help, please try

 

   https://ftp.hp.com/pub/softpaq/sp92001-92500/sp92073.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

thanks for replying

I did what you suggest but nothing changed

but now I  know when it happen while am downloading can you help me

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.