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10-14-2018 06:08 AM - edited 10-14-2018 07:01 AM
Hello I would greatly appreciate any help with my sound problem. I just reinstalled win10 pro 64 bit. Lost the sound completely. I have tried downloading different drivers and got my self in a bit of a mess. In windows 10 before I had the beats sound mixer when I reinstalled I lost all sound and beats. I have the beats program back but cannot play mp3s . Still cannot get my audio to work correctly . My model # is H8-1360t. desktop tower. purchased about 5 yrs ago with win7 ultimate installed. It's still a great machine. could use a lifeline! Thanks for any help
Also I recieve this error message from HP diagnostics test RGF3ML-0098X-QFFWWJ-21SW13
10-14-2018 07:51 AM - edited 10-14-2018 07:52 AM
Did you try this W10 IDT audio driver? Many forum members have had luck with the driver. Restart the PC after installing.
This package provides the IDT Tempo High Definition Audio Driver for supported desktop models that are running a supported operating system.
File name: sp71717.exe
The failure code you posted...should be 24 characters, so I can't decode it.
10-14-2018 08:39 AM
Thank you for your quick response! I did manage to get system sound back by deleting all the audio drivers in the device manager then restarted. I downloaded the driver from your link and installed it . I do have sound and can play mp3s but I still get the same error code RGF3ML-00098X-QFFWWJ-21SW13 sorry I dropped a 0 in first post. I know longer have beats(which does not bother me but am concerned the error code might be why I have no control over Right or Left Front or back speakers or subwoofer
Thanks for your help
10-14-2018 08:54 AM - edited 10-14-2018 08:55 AM
You're very welcome.
Unfortunately the decoder doesn't offer much...here is what it tells us...Audio Failure (unspecified)
The code can pertain to the following components...Audio Board, Audio Card, Audio Jack, Earphone, Headset, Microphone, Receiver, Speakers.
Maybe you can try reinstalling W10, and install the audio driver I posted and see if that resolves the problem.
If you still get the code, then most likely the onboard audio chip has a hardware problem and you can resolve that by purchasing a supported audio card.
10-14-2018 09:59 AM
You're very welcome.
There are no jumpers to move.
It should be plug and play.
Your model would use a PCIe x1 audio card.
You may have to set the new audio card as the default device in the windows control panel if the BIOS doesn't automatically disable the onboard audio.
Try reinstalling W10 first and see what happens.
Since you just reinstalled it, you probably aren't too far down the road reinstalling all of your programs and files.