there in no audio device visible

[gregorikos]

Hi, I bought this desktop recently and there is no sound at all. I tried to download the audio driver automatically, manually, I´ve updated the windows / no results. I only get this text: ´There was a problem installing the drivers`. For the system there is no audio card installed at all. What else can I try...

[Prométhée]

Hello

[start]This is an automatic response
in order to avoid writing the same thing each time

Some elements may therefore not apply to you 
To be able to answer you effectively, we need some information

we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
and for a laptop
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

Give the full name with the product number P / N

this is not a model:
HP Desktop M01-F1xxx
the requested product number must look like this
Product Number: 9EE50AA # ABA
the model corresponding to this number will therefore be
HP Desktop - M01-F1033wb

Give the full version of windows

for windows 10 type winver in the search box
if you give the best information
your problem could have a solution more quickly (depending on the difficulty, of course)
Learn how to use the Community

Advice for asking the "Very Best Question"

First-Time-Here-Learn-How-to-Post-and-More

[gregorikos]

Here are some more details:

HP Omni 27 - 1000ed Desktop PC

[Personal Information Removed]

Windows 10 Home (21H1)

[Prométhée]

https://support.hp.com/us-en/drivers/selfservice/hp-omni-27-1000-desktop-pc-series/5186974/model/523...

please clarify/confirm
You say you just bought it, it is possible from the product page, to have only drivers for windows 7 or 8 here

so it is not brand new, it is mentioned in your windows 10 message
you may not have the correct driver

just try the drivers here, may be enough:
https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

[gregorikos]

Indeed, they had only drivers for win 7, 8

I've installed the other drivers, it helped thank you

[Prométhée]

Hi @gregorikos 

if your problem is solved, please mark the solution, it may help others