cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 3
166
Flag Post

1-877-768-9358 lockup

HP Recommended
HP laptop

I unwittingly called 1-877-768-9358 after a nude screen popped-up and talked to someome w/ an Indian accent that his company (Citrix?) is in San Jose and hired by Microsoft for tech support.  I allowed him control of my HP laptop and also my main computer.  My main computer seems okay but my laptop has been locked up w/ a box asking for the password. He claims that my laptop has been hacked by Zeus virus and also Trojan and shows the hacker is from Mexico. Also, he showed me that my main computer and laptop is 93.11% infected and if it reaches 100% the hacker will gain full control and able to secure bank and other personal information. 

 

I am unable to open my laptop due to the new password required by the supposed hacker.  After almost an hour of showing me what's going on in my laptop, he tells me he can dowload a security system to clear my computer and laptop of the Trojan, Zeus virus etc. The 3yr protection is $249 and $500something for 5yr and $999 lifetime.

 

I told him I'll call back but realized something fishy too late and did not call back.

 

I tried to restore to an earlier date to no avail.

 

Please someone help how to get rid of the password lock he created and also how to protect my main computer, which he also had access.  So far the main computer seems okay and typing this from there.

 

Please help,

 

Johnny

Tags (1)
2 REPLIES 2
Highlighted
Level 15
Level 15
10,088 10,084 946 2,767
Message 2 of 3
Flag Post
HP Recommended

It is quite evident that this is a scam.  If the Tech was in both computers, then most likely both are at risk.  Even though the desktop works at the present, it has been compromised, too.  It would be advisable to just wipe both computers out with the Recovery Manager and return them to factory.  Change all the passwords for any online accounts.  If either of these computers had online banking setup, call the banks, credit card companies, etc to change everthing before it is compromised.  It might be to too late already, but do it now.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the thumbs up to give Kudos! " >.

Highlighted
Retired
Retired
4,641 3,064 52 154
Message 3 of 3
Flag Post
HP Recommended

Please be aware of scam numbers.

 

(for other users) :  PLEASE DO NOT CALL THIS NUMBER

I work on behalf of HP. I am a Moderator on the HP Support Forums.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation