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09-03-2020 09:45 AM
Product: HP ENVY Desktop TE01
Operating System: Microsoft Windows 10 (64-bit)
2020 August: Brand-New HP ENVY Desktop will not awaken from SLEEP mode. Must manually unplug from power. Replug power line and wait wait wait wait while it starts from DOS boot.
Brand new HP Desktop!!!!!!!!!!!!!!!!!!!!!!!!!!!
1 REPLY 1
09-06-2020 07:48 AM
I reviewed your post and I understand that the computer is not waking up from sleep.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you follow the below steps and check if it helps.
Press ‘Win + I’ shortcut keys to open Windows Settings app.
Click on ‘Update & Security’, then go to the ‘Troubleshoot’ section from the left-side menu.
Scroll downwards a bit and click on the ‘Power’ option.
Click on ‘Run the Troubleshooter’. It will start detecting the problems and if it founds, go ahead fixing it.
If you continue facing the issue, then follow the below steps.
On your keyboard, press ‘Windows key + R’ and type ‘Powercfg.cpl’ in it.
Hit the ‘Enter’ key to open power options in the control panel.
From the left-hand side, click on ‘Choose what the power buttons do’.
Then, click on the link ‘Change settings that are currently unavailable’.
From the bottom given power button options, uncheck the ‘Turn on fast startup’ option.
Click on ‘Save changes’ button.
If the issue persists, follow the below steps.
Go to the ‘Start’ menu and type ‘Control panel’ then hit the ‘Enter’ key.
From the top-right filter, choose ‘Large icons’ and navigate to the ‘Power Options’,
Click and open the ‘Power options’.
Select the power plan according to your requirement and click on ‘Change plan settings’.
Click on ‘Change advanced power settings’.
In the power options windows, click on the button ‘Restore plan defaults’.
Click on ‘Apply’ and then ‘OK’ button.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
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