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f1vale
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285 G2 problem sudden restart

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285 g2
Microsoft Windows 10 (64-bit)

The PC reboots suddenly for no reason. Verified there are no updates except those already implemted.
I say this model mounts a Ram A8 Amd 8Gb processor and 256GB SSD. Anyone can help me.

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Grzwacz
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Hi

 

Random reboots are usually caused by driver, system file, or hardware problems.

 

Try using the Microsoft System File Checker to see if you have system file corruption.

 

Then you might want to go to the System applet in Control Panel.

 

Select Advanced Settings and System Recovery. Select Settings.

 

Remove the Automatically Restart check mark.

 

You will now get a blue screen (the system will not automatically restart) if the random restarts are the result of hardware or driver problems. There should be an error code displayed which may be used to identify the cause. The error codes are very cryptic at times.

 

Tom

 

 

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bziava
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hello i have new pc HP 285 G2 with AMD A8 PRO-7600B with Radeon™ R7 Graphics

 

install windows 10 version 1703 and have error critical windows kernel-power id 41 every day have this problem i working and computer automatic turn off and automatic starting worck.

 

i bought this pc new and have 6 new this 285 G2 and all have this problem,

 

i install only this 2 driver 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-285-pro-g2-microtower-pc/10135651/swIt...

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-285-pro-g2-microtower-pc/10135651/swIt...

 

pleas help me

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Rabbichou
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Similar problem to my g237c. 

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bziava
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Untitled.png

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f1vale1
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Did any of you solve the problem? I have 3 pcs of this series, and the problem presents itself systematically. Has anyone contacted HP support?

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Rabbichou
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Problem is solved after I returned the computer to Costco for refund, and bought a new one.

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bziava
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Finally, what is the problem in this series?

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TonyTouch70
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Same problem with same type of 2 machines.  One in warranty and the other no! anyone solved the problem??

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TonyTouch70
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SOLVED!!

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