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HP Recommended
HP all in one touch screen

This is happening for a series of five times. This is terrible because the screen stays black and it does not come back on. I’m not sure what to do. This computer is not even a year old.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I FIGURED IT OUT!! 

I had the wrong plug in it!!!!

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2 REPLIES 2
HP Recommended

@Capozzi Welcome to HP Community!

 

I understand that you are getting 3 long and 4 shot one beeps with a black screen.

 

Please attempt the below steps: 

Attempt a BIOS recovery > All in one 

If the above steps work and the display turns on: Perform a hardware test to be on a safer side. 

If the steps didn't work, use the below links for further assistance: 

Computer Starts but Monitor/Screen Remains Blank  : Click here 

HP and Compaq All-in-One and HP Touch Smart Desktop PCs - Screen is Blank after Starting the Computer: Click here 

 

Please click on the below links once you identify the blink code and resolve the issue: 

Computer Does Not Start and Emits a LED or Beep Code 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

HP Recommended

I FIGURED IT OUT!! 

I had the wrong plug in it!!!!

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