04-06-2018 05:20 AM
We have 3 HP 285 G2's randomly restarting in Windows 10 Pro. Paused updates, replaced AntiVirus but it's still happening. All drivers updated.
This office has other HP machines, but only the 285s do it - the rest are fine. They don't do it simultanously, once every 1-2 weeks.
HP Hardware diagnostics and Prime 95 ran on them, no problems.
Has anyone got any ideas?
04-06-2018 08:56 AM
How old are the computers?
Is the HP Warranty still active?
If so, contact HP, and make a claim against the warranty.
Are the computers protected from power-spikes by a UPS (Uninterruptible Power Supply) or a power-bar with surge protection?
Welcome to this forum.
Please click the purple/white "Thumbs Up" icon for every response that is helpful.
Also, please click "Accept As Solution" for the best response.
04-06-2018 10:00 AM - edited 04-06-2018 10:01 AM
> There are not on Surge protected units, but none of the PCs are - the other models don't suffer the same problems.
Good for them. But, we are not trouble-shooting those PCs.
Maybe, this particular model is more sensitive to "power" than the other models ?
Spend about $40 USA to buy one UPS, and deploy it. If it fixes the problem, you have a solution.
If it does not fix the problem, move the UPS to protect your computer.
Then, continue to trouble-shoot the problematic computers, e.g., change the power-supply on one, change the motherboard on a different one, change the RAM on the third one. Whichever one is "cured" can be the "reference" for the needed repairs on the other two.