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‎04-19-2019 05:29 AM

HP Recommended
Product: desktop 590-p0xxx
Operating System: Microsoft Windows 10 (64-bit)

We had a power outage yesterday

since then i get a blue death screen when i try to start my computer

i have tried evertyhing hp says and it still won`t start

1 REPLY 1

‎04-19-2019 06:03 AM

HP Recommended

Power outages can have severe consequences on a PC if it was running at the time of the power outage.  When attempting the next start up, start tapping the Esc key and then try a startup, keep tapping the Esc key until a popup menu.  Then pick diagnostics and run those.  Dong that will give some insight on any hardware problems.  When that is completed, come back with the resukts and the complete model number of the PC - 590-p0xxx - fill in the "xxx" with a number


I'm not an HP employee.
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