• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎05-08-2018 01:39 AM - edited ‎05-08-2018 02:15 AM

HP Recommended
Product: HP Z620 dual E5-2690
Operating System: Microsoft Windows 10 (64-bit)

Greetings

After 2 weeks of showing different QPI 932 errors on startup ( once showing both CPU 932 error, another time showing only CPU1 932 error) , now the workstation won't boot.

Pressing the power button will start the unit with a loud GPU fan spinning fast and the system beeps 6 times(along with red led) then pause 2 seconds , then 6 beeps again and so on. 

 

Also my RAM sticks are Dell Certified 4×8Gb ECC Registered 1600mhz ( 2 on CPU0, 2 on CPU1) SK Hynix 

Is it a GPU failure? Quadro K4000

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-08-2018 06:58 AM - edited ‎05-08-2018 06:58 AM

HP Recommended

Hi:

 

Yes, it is a video failure of some kind.

 

Please see the service manual at the link below, chapter 4, page 146, for the 6 beep code troubleshooting steps...

 

http://h10032.www1.hp.com/ctg/Manual/c04205252

 

 

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎05-08-2018 06:58 AM - edited ‎05-08-2018 06:58 AM

HP Recommended

Hi:

 

Yes, it is a video failure of some kind.

 

Please see the service manual at the link below, chapter 4, page 146, for the 6 beep code troubleshooting steps...

 

http://h10032.www1.hp.com/ctg/Manual/c04205252

 

 

Was this reply helpful? Yes No

‎05-08-2018 10:45 AM

HP Recommended
Just replaced gpu with a consumer one (gtx 760) temporary and it looks fine.
Now I gotta find out about the 932+929 error but that is another story.

Thanks!
Was this reply helpful? Yes No

‎05-08-2018 12:04 PM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.