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‎10-10-2020 10:04 AM

HP Recommended
Product: Pavillion 500
Operating System: Microsoft Windows 10 (64-bit)

Product ID: J4W65AA#ABL

Product name: Pavillion 500

Failure ID: 60E49W-797A8U-WPTV7F-60V203

1 REPLY 1

‎10-10-2020 10:30 AM

HP Recommended

Hi:

 

Below is the report generated by the failure code you posted, minus your PC's serial number...

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
60E49W-797A8U-WPTV7F-60V203OKXXXXXXXXXX10/10/20303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

The code means that you need to install a new hard drive, and reinstall the operating system.

 

After you replace the drive, you can reinstall W10 for free by making bootable installation media using the media creation tool at the link below.

 

You will need to have access to another Windows PC running Windows 7 or newer.

 

https://www.microsoft.com/en-us/software-download/windows10

 

When you boot from the installation media, select the version of W10 you need to install (Probably W10 Home), and when you get to the screen that asks you to enter a product key, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-500-400-Desktop-PC-series/7161732/model...

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